Auto FAQs

Q: My car needs repairs. How do I start a claim?
A: First, if you are experiencing a mechanical breakdown on the road, make sure you and your car are safe. Pull over to a safe spot and call for roadside assistance, then arrange for your vehicle to be taken to a licensed repair facility. Once the issue has been diagnosed, call our Claims Department at (800) 552-2709.

Q: Where can I take my vehicle to get repaired?
A: You may go to any licensed repair facility you choose. To make it convenient for you, we’ve partnered with RepairPal whose high-quality shops are trained to work with your coverage.

Q: Who pays for the repairs? How does the payment process work?
A: Choose the repair center of your choice and provide them your card, then the licensed repair facility will make the repairs. Once we receive confirmation from them that the repairs are complete, along with an invoice showing all the work is done, all authorized benefits will be paid directly to the licensed repair facility using a direct credit card payment.

Q: I had to pay for a repair myself. How do I get reimbursed?
A: All BeeCovered contracts require prior authorization. However, for emergency repairs that require two or fewer hours to repair, you may authorize the work to be done and then contact our Claims Office during business hours at (800) 552-2709.

Q: Are all parts and labor covered?
A: Yes. Labor times will be verified by a nationally recognized labor time manual.

Q: How do I get a copy of my contract?
A: Please contact BeeCovered Client Services at (800) 552-2709 and we can assist you.

Q: How do I make my monthly payment?
A: Please contact BeeCovered Client Services at (800) 552-2709. We can assist you in finding your contract provider and payment information.